- We take great pride in shipping your orders accurately and promptly. Any incorrect
shipment or shortages must be made known to PCS within 7 days of Invoice date.
- Exchange can only be issued on defective aftermarket (non-OEM) accessory products
returned within 1 year of PCS' invoice date.
- All defective OEM accessory product/warranty issues must be taken to the manufacturer.
Please follow to the appropriate manufacturer.
- Merchandise that is out of warranty, has been physically damaged, abused, misused
or neglected, will be returned to the customer unprocessed.
- All returns on non-defective merchandise returned after 7 days of PCS' invoice will
be subject to a 20% handling and restocking fee.
- Credit cannot be issued until PCS tests and inspects all merchandise prior to making
a determination on disposition of the returned product.
- All returns of non-defective merchandise must be in original packaging and complete
to receive credit (any returns with defaced original packaging will be returned).
- The customer is responsible for all freight charges on returns.
- It is extremely important that detailed instructions regarding the symptoms and
all problems are thoroughly explained in writing below.
- PCS is not responsible for parts attached or unattached to the authorized products
that are returned to PCS, but not listed on the RMA request form.
- All returns should be shipped via UPS, Airborne/DHL, FEDEX or Certified Mail in
order to assure tracking capabilities. PCS assumes no responsibility for any return
merchandise damaged or lost in transit.
- RMA numbers are valid for 30 days from issue date; returns received with invalid
or missing RMA numbers will be refused.
- Your RMA# will be given to you with submission of completed Wholesale Return Authorization
Form to PCS.
- You may use the online RMA form located in the "My Account" section of the site
which is accessible after logging in.
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