PCS RETURN POLICY

PCS strives to obtain the best products for our customers. We also go to great lengths to ensure your orders are packed properly and shipped accurately. Unfortunately, mistakes occur, products do not live up to expectations, and sometimes, you just change your mind. We understand this and have worked hard to incorporate a return policy that will address all these issues and be fair for both PCS and our customers.

Our basic Return Policy extends 15 days from the date of invoice.
   -You may request a Return Merchandise Authorization number (RMA#) within 15 days of invoice for any reason, subject to the limitations noted below.

Our in house Warranty Policy extends 15 days from the date of invoice for OEM products and 1 year from the date of invoice for aftermarket products.
   -You may request a Return Merchandise Authorization number (RMA#) within during these time frames for warranty repair/replacements. -OEM products may be returned to the manufacturer for warranty repair/replacement after the first 15 days has elapsed. Please follow this link to obtain the appropriate manufacturer contact information.

RMA Request

LIMITATIONS AND RETURN GUIDELINES

Return Authorization
  -Returns are only accepted from the wholesaler/drop shipper with a valid, PCS issued RMA#.
  -RMA numbers are valid for 15 days from issue date.
  -Returns received with invalid, expired, or missing RMA numbers will be refused or discarded.
  -Your RMA# will be emailed to you after submission of the completed RMA Request Form to PCS.
  -Unauthorized returns from PCS customers or end users will not be accepted. They will be refused or discarded.
  -Any merchandise returned to PCS that is out of warranty, has been physically damaged, abused, misused or neglected, will be returned to the customer unprocessed at their expense or discarded.
  -It is extremely important that detailed Comments regarding the symptoms and all problems are thoroughly explained in the comments field of the RMA form.
  -PCS is not responsible for parts attached or unattached to the authorized products that are returned to PCS, but not listed on the RMA request form.
  -Verbal authorization is not valid. You must have a valid RMA# issued by the Returns Department.

Shipment Errors, Shortages, and Delays
We take great pride in shipping your orders accurately and promptly.
  -Any incorrect shipment or shortages must be made known to PCS within 7 days of Invoice date, with the exception of Drop-ship orders which are allowed 15 days. After this point, your order will be assumed
   correct and no corrections will be made.
  -You must contact us within 7 days of delivery for a carrier delay credit if your order was shipped via a guaranteed method and was delivered late.

Non Defective Merchandise Returns
  -All returns of non-defective merchandise will be subject to a 20% handling and restocking fee.
  -All returns of non-defective merchandise must be in original packaging and complete to receive credit (any returns with defaced original packaging will be returned or discarded and no credit will be issued).

The customer is responsible for all freight charges on returns.
  -Freight collect will be Refused.
  -Returns shipped to PCS on our shipping account are Never allowed and will be charged back to you.
  -All returns should be shipped via UPS, Airborne/DHL, FEDEX or Certified Mail in order to assure tracking capabilities.
  -PCS assumes no responsibility for any return merchandise damaged or lost in transit.

Credits
  -PCS will email the account Billing party with notices of any Refunds.
  -All open Credit Memos can readily be seen under your "My Account" tab.
  -Contact your Sales Representative to have Credit Memos applied to your next order.

Undeliverable/Refused Shipments
  -Shipments that come back as undeliverable, will be credited back to your account minus any and all shipping charges.
  -Shipping is not refundable for any reason except for a confirmed carrier error, such as delivering an overnight package in 2 days. You must contact us if there is a carrier delay credit you are seeking.
  -Refused shipments and orders that are returned after 3 delivery attempts will be credited back to the customer's account minus double the freight charges as PCS is charged double for refused shipments.

Special Order/Custom Printed Returns
  -Special orders are never eligible for returns via PCS.
  -The manufacturer warranty is the only remedy.